Return & Refund Policy

Effective Date: April 25, 2026 | Last Updated: April 25, 2026

Overview

At RELENTLESS CLOTHING AND APPAREL LLC, we want you to be completely satisfied with your purchase. If you’re not, we offer a straightforward return and refund policy. You have 30 days from the delivery date to return eligible items.

1. Return Window

You have 30 days from the date your order was delivered to initiate a return or exchange. Items must be returned within this window to qualify for a refund or exchange.

2. Eligibility Conditions

To be eligible for a return, your item must meet ALL of the following conditions:

  • The item must be unworn, unused, and in its original, sellable condition.
  • All original tags must be attached to the item.
  • The item must be returned in its original packaging (e.g., poly bag, box).
  • The return must be accompanied by your order confirmation or receipt.

3. Non-Returnable Items

The following items are not eligible for return:

  • Items that have been worn, washed, altered, or show signs of use.
  • Items with missing, removed, or damaged tags.
  • Final sale or clearance items, explicitly marked as such at the time of purchase.
  • Gift cards.
  • Items damaged by misuse, negligence, accident, or normal wear and tear.

4. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Us: Email our customer support team at help@relentlessclothingapparel.us with your order number and a brief reason for your return.
  2. Await Approval: We will review your request and respond within 24 hours with approval or further instructions.
  3. Prepare Your Return: If approved, securely pack the item(s) in their original packaging, ensuring all original tags are attached.
  4. Ship Your Item: Ship the item(s) using the return method and address provided in our approval email. Please do not send items back to our registered business address without prior authorization.
  5. Processing: Once we receive and inspect your returned item, we will process your refund or exchange according to this policy.

5. Return Shipping Costs

  • Standard Returns: For returns due to reasons other than a defect or incorrect item, the customer is responsible for the cost of return shipping.
  • Defective or Incorrect Items: If you received a defective item or an item different from what you ordered, RELENTLESS CLOTHING AND APPAREL LLC will provide a prepaid return label at no cost to you.

6. Refunds

  • Refunds are issued to the original payment method used for the purchase (Stripe, PayPal, Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay).
  • Please allow 5–7 business days for the refund to be processed after we receive and inspect the returned item.
  • You will receive a confirmation email once your refund has been processed.
  • Note: Original payment processing fees charged by Stripe and PayPal are non-refundable.

7. Exchanges

We are happy to offer exchanges for eligible items, subject to stock availability. To request an exchange, please email help@relentlessclothingapparel.us with your original order number and details of the replacement item you wish to receive. We will confirm availability and guide you through the exchange process.

8. Order Cancellation

  • You may cancel an order within 24 hours of placement, provided the order has not yet been shipped.
  • To request a cancellation, please email help@relentlessclothingapparel.us immediately with your order number.
  • Once an order has shipped, it cannot be cancelled, and our standard return policy will apply.

9. Damaged or Lost in Transit

  • Damaged Items: If your item arrives damaged, please photograph the damage immediately and email help@relentlessclothingapparel.us within 7 business days of delivery. Include your order number and the photos of the damage.
  • Lost Packages: If your package is lost in transit, please contact us within 7 business days of the estimated delivery date.
  • In both cases, we will work with the carrier to file a claim and arrange for a replacement or a full refund, as appropriate.

10. Late or Missing Refunds

If you have not received your refund after the stated processing time, please take the following steps:

  1. Check your bank account or credit card statement again.
  2. Contact your bank or credit card company. It may take some time before your refund is officially posted, as processing times can vary by financial institution (typically 3–10 business days).
  3. If you have completed these steps and still have not received your refund, please email us at help@relentlessclothingapparel.us for assistance.

11. Contact

For any questions regarding our return and refund policy, please contact us:

RELENTLESS CLOTHING AND APPAREL LLC Email: help@relentlessclothingapparel.us Phone: +1 406 607 2860 Business Hours: Monday–Friday, 9 AM–5 PM GTM-7